October 13, 2008

Best Men’s Barbershop:

Filed under: Press — Tags: — Weldon Barber @ 3:05 pm

Best Men’s Barbershop:

October 1, 2008

Best Men’s Barber Shop:

Filed under: Press — Tags: , , , — Weldon Barber @ 3:06 pm

3rd Annual Best of Survey Results
Spokane Coeur d’Alene Living
October 2007

Best Men’s Barber Shop:

April 13, 2008

Shave-and-a-Haircut Puts on the Ritz at Posh Barbershops

Shave-and-a-Haircut Puts on the Ritz at Posh Barbershops

The red, white and blue striped pole is there, that much is true.

The Seattle Times
April 13, 2008

Tan Vinh

The red, white and blue striped pole is there, that much is true. But little else at Capelli’s holds any resemblance to your father’s barber shop. Here, guys can slouch on the plushy leather chair, gazing dreamily at SportsCenter while getting a manicure. Or sip a complimentary espresso while getting a hot towel and back-of-the-neck shave in the barber chair. Or get their brows waxed during lunch break here, across from the Seattle Central Library. The ones snipping with the shears? All females, many young and attractive, dressed more fitting for a night out in Belltown. Have you noticed? These days, barbershops have morphed into, well, the man spa, with scalp massages, and plasma TVs with Dolby stereo in waiting rooms that look like a den or bachelor pad. “They’re popping up everywhere, especially in Miami, Boston and Seattle,” said Charles Kirkpatrick, executive director of the National Association of Barber Boards of America. “It’s like a men’s club in there. They have a checkered table for chess. NASCAR designs on walls. A vibrating chair to relax. “They have expanded to spa services, but they don’t want to get rid of the word ‘barber’ because it’s such a masculine word,” Kirkpatrick says. Capelli’s, billed as a “gentlemen’s barbershop,” recently held a grand opening for a second downtown location, with plans for a third branch in Bellevue. Valentine’s in Greenwood, which started out as just a barber shop 15 years ago, has morphed into the ultimate man spa, with plans to add full-body massage, waxing and even a shoeshine service by summer. Weldon Barber, the popular high-end chain based in Spokane, has opened seven branches in less than four years across the state, with plans to expand to Seattle and Portland by summer. Guys, even alpha males, love to be pampered — but not in a unisex salon where Redbook and People magazine are your reading options in the waiting area, said Bill Nordstrom, founder of Weldon and a cousin to the retail-chain family. At Weldon in Kirkland, the posh waiting room features large leather seats and a plasma TV. An attentive female staff serves free Starbucks coffee and Tazo tea and helps you with your coat. A deck of playing cards, a domino set and two dozens men’s magazines — from hunting to muscle cars — are fanned out on the square coffee table. “Weldon is designed for men. We don’t apologize for that,” Nordstrom said. “We’re proud of it.” About three years ago, Nordstrom opened his first upscale barber shop in Spokane. It was a hit. Customers sometimes had to book days in advance for Weldon’s signature service: haircut, shampoo, scalp massage with optional cleanup around the eyebrows, nose and ears. Soon, Weldon will add shoulder and neck massages, facials and manicures at some locations. Kirkpatrick, head of the barbershop trade group, feels ambivalent about their success since many upscale barbershops hire stylists with cosmetology licenses, not barber’s licenses. Both require significant training, but only barbers must take 300 hours of training with clippers and memorize the 14 steps to a straightedge razor shave, hallmarks of the trade, he said. Several owners say cosmetologists’ versatility — from coloring to facials — meshes with the man spa’s variety of services. In most cases, the shops hire at least one stylist who specializes in straight-razor shaves. Tradition has been broken in other ways. Gone are the rows of barber chairs in tight quarters, the setting that helped make barbershops a social hub in many neighborhoods. Also gone are those bland, white short-sleeved, comb-pocket uniforms. “In” are individual stations, and in some places, pool tables, cigar rooms, dart boards or PlayStation 2. “It’s just a relaxing atmosphere,” says Matt Walters, 26, of Madison Park, who gets his hair cut every three weeks at Capelli’s, a popular spot for attorneys and real-estate brokers. “I like to pop in during March Madness because there is always a game on. I grab a cup of coffee [with a haircut].” Capelli’s feels like a man’s den, said John Rostas, 48, of Sammamish. “Cutting my hair used to be one of those evils,” said Rostas, a former executive at Washington Mutual. “Now I can say for once in my life, this is something I actually look forward to.” At Oslo’s in upper Queen Anne, a men’s boutique with a barbershop in the back, barber Chad Oringer created a men’s club mystique by serving his customers whiskey shots with their $35 hair cut — that was until a guy from the Washington State Liquor Control Board paid a visit and admonished him for, uh, his creative marketing. In this fiefdom, the straight-razor shave serves as the ultimate indulgence, often as a Father’s Day gift or birthday present from wives and girlfriends. “Guys see it in movies, and they all want it,” said Oringer, who charges $50 for the “Royal Shave.” His signature shave takes 45 minutes, including two shaves, once with and once against the grain, a massage to the jaw line, an ice-cold towel wrap to close the pores, toner to hydrate the skin, an aftershave balm to moisturize, topped off with a clay mask. It sounds like a facial. But guys see the straight razor, said Oringer, and “they think it’s tough.”

June 13, 2007

Businesses On The Rise: Weldon Barber

Businesses On The Rise

Weldon Barber

BIZillion Magazine
June 2007
Shannon Le

Why would anyone choose to start a new business? It’s sort of like asking why someone would take up base-jumping as a hobby. Successfully creating, funding and a operating a new business are nebulous undertakings. Advice from “experts” is all over the board and empirical data is primarily limited to failure rates. Some say it simply takes “vision” and “passion,” while others say you need to be nuts, very lucky, or a combination of both.

One thing that is historically confirmed is that many businesses that grow successfully from inception to healthy adulthood did so where the founder, its employees and its customer base share a somewhat desperate need. A large customer base, a stable and existing need, combined with a hint of desperation in all parties involved and the recipe for real brand value i.e. loyalty, starts to take shape.

Consider the market for men’s haircuts. Back of the napkin analysis describes a customer base of half the population. The need for the service is constant and steady and is immune to economic, political or environmental pressures. The competitive arena is dominated by women’s salons claiming the thinly veiled moniker of “unisex” and low cost chains that compete on price, which inevitably does little for either employee or customer loyalty. The interesting business question is, while men are raised to be tough and “take it,” doesn’t there get to be a point where enough is enough?

Enter the inception of the idea for Weldon Barber. Launched in 2004 in Spokane and now with shops opening in the Seattle market, Weldon Barber emerged from founder Bill Nordstrom’s assumption that most men shared his summation of the monthly haircut. “A few years ago I was at one of the commodity chains labeled with some superlative like great, fantastic or super. Clearly the only benefit was convenience and speed, kind of like ripping a band aid off fast.” The seed for a startup had been sown. “I could lie to you and tell you I did all kinds of research, but really I just felt that someone has to do this.”

Just two and half years later Weldon Barber has seven shops (they are shops, not salons, no female analogies here) with four in Spokane as well as recently opened shops in Issaquah, Kirkland and Mill Creek with plans for more in the area. These are not your typical barbershops however. The design is modern and sleek and the services, while reminiscent of traditional barbershops, have been tweaked based on focus group work and plenty of customer feedback.

The foundation of Weldon’s strategy however is not modern barbershops. “Anyone can build cool shops with flat screen TVs. I did not set out to re-invent the outdated barber shop concept.” Instead, Nordstrom says Weldon is about its people (yes, he’s one of those Nordstrom’s so you have some sense it isn’t just rhetoric). “The reality for cosmetologists is tough. They majority are female and are in there twenties. Pay and benefits at the commodity chains is sparse and breaking into the better paying salon jobs can takes years. Starting one’s own business takes capital that most simply don’t have. The turnover in this industry is not surprisingly, very high.”

“The key to our future will be our ability to attract and retain good people. I realize every business says this. But since we began, our turnover has been surprisingly low. I wanted to create not just good paying jobs, but I wanted these people to have fun and have the potential for growth. I think we are making good progress on creating a place for cosmetologists to join a culture and stay long term.” Nordstrom points out that all of the shops are being managed by people who were hired as barbers and it is clear that is how he intends to have it stay. “This concept will only work if our barbers take ownership and buy into this as an “industry-changing” cause. These people work hard and they want opportunity. If Weldon grows, their opportunities grow.” Case in point, three years ago Jessica Lerch was cutting hair for friends in her kitchen after burning out of the high-end salon game. She took a flyer and signed up when the first Weldon opened in Spokane. Today she is general manager of all seven shops. “All the reasons I almost left the industry are the reasons I love helping create Weldon. There are so many like me. I love working with clients and I want real opportunities to stretch myself, and have fun. That just didn’t exist before.”

Asked what the future holds for the Weldon Barber concept and Nordstrom is hesitant. “I used to think it would simply be an exercise in opening shops as fast as I could raise capital but now I realize that our people really hold the answer to that question. It’s their culture so they must dictate the future. As it stands, they want growth but understand that the culture comes first.”

January 13, 2006

New Spots for a New Do

New Spots for a New Do

NWSource: Seattle Style
January 2006
Kathy Schultz

There’s no mistaking that this is a place for guys. In the waiting area, a table that looks suspiciously like a poker table is covered with men’s magazines, and flat-screen TV runs ESPN continuously. The look is warm and masculine with slate gray floors, caramel colored woods, modern metal accents and comfy brown leather chairs.

This well-conceived design does everything possible to make the experience comfortable, casual, and just plain easy for guys. Each self-contained station is all-inclusive (chair, shampoo bowl) and is tastefully partitioned for privacy. What man wants to talk about his hair color, brow shaping, or ear hairs for all to hear? Clients can stop at the mirrored valet on the way out for a quick shoe shine, tie straightening, and complimentary breath mints.

As for the cut, Weldon has a variety to choose from. The Weldon Signature starts with a hot face-towel, then a scalp-and-shoulder massage, hair cut, detailing (eyebrows, ears, nose), hot towel neck shave, and grooming. A second shampoo is always offered to eradicate those annoying snipped hairs that refuse to be brushed away. The Weldon Classic includes a shampoo, hair cut, and grooming, and you?re in-and-out in 20 minutes. There?s also a maintenance cut and additional services such as camouflage color (takes 3-5 minutes), customized highlights, and brow clean-up. Neck shaves are complimentary.

The Issaquah location is the first in a wave of Weldon Barber Shops set to open in the area. Like everything else, they’ve made it easy for guys to get there, strategically picking locations for their convenient parking and neighborhood accessibility. And the Fatburger next door is one more good reason to go.

Look for new Weldon Barber Shops in the future. A location in Kirkland is opening at the end of February, Bellevue will follow later this year, and possible Seattle locations are being scouted.

December 2, 2005

A Manly-Man Kind of Salon

A Manly-Man Kind of Salon

Weldon Barber opened its first salon for men in Issaquah. All the flat-screen TVs are tuned to sports. Figures.

The Seattle Times
December 02, 2005
By Pamela Sitt, Seattle Times staff reporter

If you’re Bill Nordstrom and you’re just not feeling the place where you get your hair cut, the reasonable thing to do is invest in a chain of your own – you know, the kind of concept salon suited to a man’s sensibilities.

Which is how I found myself sitting in a suburban strip mall at Weldon Barber, where the waiting area looks like a conference room and the flat-screen TVs are all tuned to sports, trying to think like a guy. (Note to male self: After I get my hair cut, I’m going to hit Fatburger next door.)

The Spokane-based chain offers haircuts, neck shaves and convenient parking for men. Weldon Barber just opened its first Seattle-area location in Issaquah and plans to expand to Kirkland, Bellevue and Mill Creek early next year.

“We’re in locations where guys live,” said company President Robin Kincaid. “We wanted a place that’s convenient for guys in the suburbs to go to get their hair cut. It’s a neighborhood barber shop with a modern twist.”

Weldon Barber is located at 6220 E. Lake Sammamish Parkway S.E. in Issaquah (425-369-9910, www.weldonbarber.com).

Pamela Sitt: 206-464-2376 or psitt@seattletimes.com

September 7, 2005

Groomed for Growth

Groomed for Growth

Spokane-based Weldon Barber plans Seattle-area expansion.

Spokesman Review
September 7, 2005
Alison Boggs

After enduring a year of trial and error typical to any start-up, Spokane-based Weldon Barber is preparing to open six Seattle-area stores within the next six months.

Launched with financial backing from Bill Nordstrom, whose great-grandfather founded the Nordstrom department store chain, the men’s styling salon company has five Spokane-area stores and one in Coeur d’Alene.

Now, an Oct. 26 opening date has been set for an Issaquah store, to be followed by shops in Kirkland and Bellevue before Christmas. After the holiday season, shops are scheduled to open in Mill Creek, Federal Way and near the University of Washington.

“We’ve learned enough to think we can now go to a pretty big, sophisticated market and begin this attempt to do what we’ve set our sights on” which is in a sense changing the entire industry, starting with men,” said Nordstrom, who, with his wife Suzette, is the majority owner of the company.

Weldon entered the market with interest booming in men’s grooming. The company wanted to create a salon for men that catered to their tastes, not a setting laden with heavy hair-product perfumes or filled with fashion magazines. Weldon has dark leather couches, large-screen TVs, and coffee tables stacked with Sports Illustrated, Newsweek and GQ. Hairstylists are called barbers but are also trained in massage because the business believes men also want to be pampered. Haircuts include neck shaves, shoulder massages and hot towel treatments.

Nordstrom resigned from Nordstrom’s in August 2000, citing a desire to spend more time with family. When he left, he was executive vice president of the company’s East Coast operations. After moving his family here in 2001, he said Spokane needs to have a company that it is known for and takes pride in, the way Seattle is known for Starbucks and Costco, and Portland is known for Nike.

Weldon Barber could be that company in Spokane, he said, with shops stretching across the country but the corporate headquarters remaining right here. And no one should scoff at a hair salon setting such a precedent or being compared to corporate giants, Nordstrom said. One need only look at how Starbucks changed the coffee industry to see that a company that treats employees well, creates a fun experience for customers, and delivers a quality product can have the same industry-changing effect, regardless of the industry, he said.

“From little ole Spokane, that is what this start-up effort really has become and we don’t know if we are going to be the industry-changer we want to be, but that’s what we’re trying to do,” Nordstrom said. “My role has been looking at the other industries where somebody has come in and turned it upside down and then the industry ends up following.”

But the company has struggled through a year typical of any start-up. Three top managers have left and the company’s new management team has struggled with “silly, laughable” mistakes, Nordstrom said. That includes a decision to make stylists wear uniforms, which led to months of heated debate before the policy was abolished.

The lesson they learned, Nordstrom said, is “Don’t implement any managerial, procedural processes, which we did a lot of.” Now, he said, managers turn to hairdressers more frequently for assistance with decisions, as they are closest to the customers.

In addition, the planned expansion into Seattle has taken six months longer than expected due to heavy competition for retail space in Seattle’s suburbs, Nordstrom said. The company tries to find space near Starbucks outlets, with plentiful parking.

“They ask for convenience,” said Weldon President Robin Kincaid, who is heading the expansion. “When we look at locations, we take that into consideration. Is it easy to get to? Can I drive right up? Is there free parking?”

Though the company is not profitable yet, Nordstrom believes it’s only a matter of time.

“Half the population of America is the market base for this,” he said. “What is the growth potential for Weldon? Well, get out your calculator and start punching keys. It’s not real scientific.”

March 16, 2005

Selling Nordstrom-Style Service, Almost to a Hair

Selling Nordstrom-Style Service, Almost to a Hair

A former officer at the department store chain is the main investor in a string of barbershops aimed at offering men good cuts and extras.

L.A. Times
March 16, 2005
By John K. Wiley, Associated Press

It all started with a bad haircut.

In Spokane, Wash., where the mullet is still a socially acceptable hairstyle, Bill Nordstrom was disappointed after a trip to the barberr

The result was Weldon Barber, a string of upscale men-only barbershops devoted to the customer service his family’s Nordstrom department stores made famous.

Nordstrom, 41, is the main investor in Weldon Barber, which opened six shops in Spokane and Coeur d’Alene, Idaho, last fall.

The company’s name, a play on the words “well done,” was chosen in a series of meetings between Nordstrom and Julie Kembel, a longtime friend of Nordstrom’s wife, Suzette.

The former college friends reunited after Bill Nordstrom resigned in August 2000 as executive vice president of Nordstrom Inc.’s East Coast operations and moved back to Spokane, where Suzette Nordstrom grew up.

A former executive vice president and cousin of Nordstrom Inc. President Blake Nordstrom, Bill Nordstrom spent time in the 1980s at the family’s Spokane store.

“My background [in retail sales] led me to believe it’s possible to do this,” Nordstrom said. “My wife said maybe this is something that would be a good business. It occurred to me it might be.”

Visitors to the shops are offered coffee, cola or bottled water as they wait in oversized leather chairs. A coffee table overflowing with men’s magazines is under a large plasma screen television.

For $22, customers get scalp and shoulder massages, hot mint-scented facial towels, a razor trim and a haircut by a specially trained barber. Hair coloring and beard trims are extra.

Weldon Barber is being launched as traditional barbers are closing but spa-style men’s parlors are gaining popularity.

Several national marketing surveys estimate the men’s hair-care industry to be a proposition worth $10 billion to $15 billion a year. The Department of Labor’s Bureau of Labor Statistics forecasts growth in specialty barbering, even though traditional barbershops are hanging on.

“We have been looking at growth in the number of salon-spas exclusively for men,” said Wendy Liebmann, president of WSL Strategic Retail, a New York market research company.

“When we started looking at the industry, traditional barbershops were, statistically, the fastest-shrinking category in the ‘beauty’ industry,” Nordstrom said.

Commodity franchises, such as Supercuts Inc., are part of the reason, he said.

“It’s hard for barbershops to compete against price-competitive models,” he said. “We thought there was room in the market for an alternative that was more service-oriented. What we have found, it’s being well received.”

Plans are for expansion to other cities in the Northwest and, eventually, nationally, Kembel said. The company is looking to open six more stores in the Seattle area this fall.

“We wanted to make sure that the No. 1 focus was the customer and the employee,” she said. “It’s a people business, so we want to make sure that we are being consistent with the customer as well as consistent with our employees.”

That makes for a more portable business, she said.

“We wanted to make sure that whether the customer went to a shop in downtown Spokane, or whether he goes to a shop, potentially, in Seattle or wherever, that he gets the same consistent quality experience each time,” Kembel said.

Attention to detail, a hallmark of Nordstrom department stores, is what will separate Weldon Barber from its competitors, she said.

“There are so many details that we have perfected, to know that these are the things men will embrace, they’ll enjoy and that they ultimately will be loyal to,” she said. “It’s consistent, it’s quality, it’s clean, it’s dependable, comfortable, masculine, and it’s a great haircut. There are a lot of things that go into that $22 haircut and this experience.”

March 7, 2005

One Nordstrom Plans to Bring ‘Well Done,’ Haircuts to Seattle

One Nordstrom Plans to Bring ‘Well Done,’ Haircuts to Seattle

In this midsize Eastern Washington city, where the mullet is still a socially acceptable hairstyle, Bill Nordstrom was disappointed after a trip to the barber.

Seattle Post-Intelligencer
March 7, 2005
By John K. Wiley, Associated Press

SPOKANE — It all started with a bad haircut.

In this midsize Eastern Washington city, where the mullet is still a socially acceptable hairstyle, Bill Nordstrom was disappointed after a trip to the barber.

The result was Weldon Barber, a string of upscale men-only barbershops devoted to the customer service his family’s Nordstrom department stores made famous.

Nordstrom, 41, is the main investor in Weldon Barber, which opened six shops in Spokane and Coeur d’Alene, Idaho, last fall.

The company’s name, a play on the words “well done,” was chosen in a series of meetings between Nordstrom and Julie Kembel, a longtime friend of Nordstrom’s wife, Suzette.

The former college friends reunited after Nordstrom resigned in August 2000 as executive vice president of Nordstrom’s East Coast operations and moved back to Spokane, where Suzette Nordstrom grew up.

A cousin of Nordstrom Inc. President Blake Nordstrom, Bill Nordstrom spent time in the 1980s at the family’s Spokane store.

“My background (in retail sales) led me to believe it’s possible to do this,” Nordstrom said in a recent interview. “My wife said maybe this is something that would be a good business. It occurred to me it might be.”

Visitors to the shops are offered coffee, cola or bottled water as they wait in oversized leather chairs, peruse men’s magazines on an oversize coffee table and watch a large plasma screen television.

For $22, customers get scalp and shoulder massages, hot mint-scented facial towels, a razor trim and haircut by a specially trained barber. Hair coloring and beard trims are extra.

Weldon Barber is being launched when traditional barbers are closing, but spa-style men’s parlors are gaining popularity.

Several national marketing surveys estimate the men’s hair care industry to be a $10 billion to $15 billion a year proposition. The Department of Labor’s Bureau of Labor Statistics forecasts growth in specialty barbering, with traditional barbershops hanging on.

“We have been looking at growth in the number of salon-spas exclusively for men,” said Wendy Liebmann, president of WSL Strategic Retail, a New York market research company.

“When we started looking at the industry, traditional barbershops were, statistically, the fastest shrinking category in the ‘beauty’ industry,” Nordstrom said.

Commodity franchises, such as Supercuts, are part of the reason, Nordstrom said.

“It’s hard for barbershops to compete against price-competitive models,” he said. “We thought there was room in the market for an alternative that was more service-oriented. What we have found, it’s being well received.”

Plans are for expansion to other cities in the Northwest and eventually, nationally, Kembel said. The company is looking to open six stores in the Seattle area next fall.

“We wanted to make sure that the No. 1 focus was the customer and the employee,” she said. “It’s a people business, so we want to make sure that we are being consistent with the customer as well as consistent with our employees.”

That makes for a more portable business, she said.

“We wanted to make sure that whether the customer went to a shop in downtown Spokane, or whether he goes to a shop, potentially, in Seattle or wherever, that he gets the same consistent quality experience each time,” Kembel said.

Attention to detail, a hallmark of the Nordstrom department stores, is what will separate Weldon Barber from its competitors, she said.

”There are so many details that we have perfected; to know that these are the things men will embrace, they’ll enjoy and that they ultimately will be loyal to,” she said. ”It’s consistent, it’s quality, it’s clean, it’s dependable, comfortable, masculine and it’s a great haircut. There are a lot of things that go into that $22 haircut and this experience.”

The stores all are company-owned, not franchises, to ensure consistent service every time, Kembel said.

Although the shops do not offer the full “spa” experience, the company is studying requests for other services, such as manicures, facials and full face shaves, she said.

Spokane, with a metropolitan population of about 400,000, offers the perfect test market, Nordstrom said.

“A market like Spokane has a lot of diversity and different neighborhoods where we could put locations in and see the responses we got and make changes to services,” Nordstrom said. “It’s not your standard franchise model because we are taking a more service-oriented approach than is out there currently.”

 
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